No Hot Water, No Notice, No Respect

They think we are all alone, that we have no options.

THIS IS A LIE THEY WANT YOU TO BELIEVE


Footage showing lack of functional hot water — recorded October 2025.


For nearly a full year now we have all been mistreated and left without basic living conditions.

From the lack of useable hot water, to the bugs that never go away, the management of Greenline is lacking even the basic decency to provide the residents with notice when they know basic human services are interrupted.

They moved all the trash disposal to the furthest possible place, creating a problem in disposal if trash, just for them to try and charge a fee for valet service. It it's not difficult to form the opinion it was a problem created exactly to try and fleece more money from the residents.

For months until it was made public they were double charging residents for utilities and amenities. If they did not reachout to you MAKE SURE TO CHECK YOUR STATEMENT, you might still being charged extra.

Also, they will lie. I have caught them myself stating something and going back on it totally.YOU NEED TO RECORD EVERYTHING Do not have a single conversation you don't record. This especially goes for dealing with ERICA, as again I have personally been provided an arrangement by her for her to tell me later she never would agree to that. ONLY when presented with the fact the conversation was recorded, did she honor her word.

Lastly, remember they work for you! They are hired help—nothing more, nothing less. Just as a cleaning service is contracted to maintain a home, property managers are contracted to maintain compliance and service—not to invent authority beyond what the lease permits We all have a legally binding business agreement, they are not upholding. So don't let them bully you, strong arm you, or gaslight you.

Before we go any further.



Management loves sending out notices they label as “Lease Violations.” See the latest example below—emailed directly to tenants.

Fun fact: Anything they send you via email is fair game to post publicly (just be sure to redact any personal info).

Patio and Balcony Regulations

For anything at all to be a Violation of the lease, it is REQUIRED to be stated in the signed lease, or a signed amendment.

Texas Property Code § 92.006(a) states “A landlord and a tenant may agree to the terms of a lease... except that the landlord may not require the tenant to waive any rights or exempt the landlord from any liability or duty imposed by this chapter.”

Texas Property Code § 92.0081 also provides "A landlord may not interrupt, terminate, or threaten to terminate utility service, remove a tenant’s personal property, lockout a tenant, or otherwise retaliate or penalize a tenant, except as permitted by the lease or by law."

So this means that Under Texas Property Code § 92.0081 and § 92.006(a), penalties or violations must be specifically permitted by the lease or by law. If the issue and fine aren’t listed in your lease, they are not enforceable.

My lease (at least in my case) does mention keeping patios limited to furniture and live plants—which isn’t unreasonable. We all want a nicer community. However, the lease does not authorize fines for violations of this clause. If a penalty wasn’t clearly included and agreed to in the signed lease or a formal amendment, it is not an enforceable lease violation.

Did You Know

7 Days not 10 months

Under Texas Property Code §92.056(d)the state sets expectations on repair times. "For purposes of Subsection (b)(3) or (4), in determining whether a period of time is a reasonable time to repair or remedy a condition, there is a rebuttable presumption that seven days is a reasonable time. To rebut that presumption, the date on which the landlord received the tenant’s notice, the severity and nature of the condition, and the reasonable availability of materials and labor and of utilities from a utility company must be considered."

What does this mean?

So, while the law doesn't guarantee a 7-day repair window, it sets that as the standard unless the landlord can prove otherwise.

No Hot Water

Health risks on site, what residents should know

Bats are present on the property. Bat droppings, also called guano, create a risk for histoplasmosis, which is a fungal infection of the lungs. Contact with infected bats can also transmit rabies. In the United States, bats are the leading source of human rabies deaths.

Front of my Apartment

Back of my Apartment

Histoplasmosis is found in Bat Dopings

Bat droppings on a stairwell
Accumulation of droppings in shared areas

Rabies from bats is caused from bites

Bat roosting on a wall
Bat bites can be tiny but are very serious

Histoplasmosis, key facts

  • Caused by Histoplasma, a fungus found in soil with bird or bat droppings
  • Infection occurs when spores become airborne and are breathed into the lungs
  • Not spread from person to person

Common symptoms

  • Fever, cough, chest pain
  • Fatigue, headache, body aches
  • Severe disease can occur in people with weak immune systems
Microscopic image of Histoplasma fungus
Histoplasma is a fungus, you just have to breath it.

Rabies, key facts

  • Rabies is a deadly viral disease spread through bites or saliva contact
  • In the United States, contact with infected bats is the leading cause of human rabies deaths
  • Rabies is preventable after exposure with timely medical care

Exposure guidance

  • Do not touch bats, living or dead
  • If bitten or scratched, wash with soap and water, seek medical care right away
  • If a bat is found in a room with a sleeping person or child, seek medical advice
Illustration of the rabies virus
Rabies is almost always fatal once symptoms start

Health risk alert:

Children, seniors, and anyone with respiratory or immune conditions are especially vulnerable to illness from bat droppings. Even light exposure can cause fungal infections like histoplasmosis, which begins in the lungs and can become serious without treatment.

Important note

Many people with histoplasmosis have no symptoms or only mild symptoms. If you develop any of the symptoms listed above, especially after exposure to bat or bird droppings, seek medical attention promptly.

What residents can do now

  • Report sightings and droppings through the community tracker
  • Avoid areas with visible droppings and dust, keep pets away
  • Do not attempt to remove bats, contact animal control or the county
  • Seek medical advice if you develop flu like symptoms after exposure

What can you do?

Disclaimer: Nothing presented here is intended to be legal advice. Please consult with an attorney before making any legal decisions.



Failure of a landlord to provide basic needs can be cause to terminate a lease, but there is a process that must be followed including but not limited to legal notices being presented.

It’s a complicated process, and honestly, if they’re as shady as they seem, they’ll probably still try to sue you for breaking the lease—counting on you not showing up to court.



So what do we do?

First and foremost we all need to contact the City of Houston Housing & Community Development Department.

🏛️ City of Houston Housing & Community Development Department (HCD)

For broader housing complaints, including habitability concerns:

They aim to respond to complaints in writing within 15 business days.

Let the people know

Hit them where it hurts. Help people know not to move here. Leave a review.

Below is both the google reviews for the San Mario Apartments and Greenline Property Management. Go leave a review. Post pictures.

(Did you know that google does not allow companies to review themselves.)

If you see any reviews that are company related, as a random example say reviewing a company christmas party, you should report it to have it removed to reflect an accurate opinon of the company.)

The Future

As a community, we are strong. Share your story on Google, but also use the contact form to share anything specific you think the media or legal counsel might find useful. Or hey—just use it to rant to people who are in the same boat as you.

📬 Reach out

Lastly, check back here for updates—this page will be updated as this fight continues. If you provided an email when reaching out, you’ll receive further information on how everyone can meet and address the community’s concerns together.

Update: Hot water was temporarily restored on 5/22/25, but residents have experienced multiple short-term “fixes” in the past that failed to last. A Google Calendar will soon be available here to track all current and past outages for full transparency and accountability. This page will remain active until consistent, reliable access to hot water—and genuine management accountability—are proven to be permanent.

Update: As of October 2025, residents continue to face unreliable hot water despite nearly a year of repeated “repairs.” The water pressure remains inconsistent, and many units go days or even weeks without functional hot water. Structural and sanitation issues have also worsened, including loose stair railings, holes in upper-level walkways, and ongoing bat infestations that pose serious health concerns. This site will continue documenting every outage, inspection, and official complaint until permanent repairs, accountability, and safe living conditions are fully restored. A community-maintained calendar and update tracker will be published soon to provide verified timelines and transparency.

I have now reached out to Harris County to request official inspections. While this was not my preferred route, management’s continued inaction left no alternative. Upon insisting on my legal right to habitability, management attempted to route all communication through their attorney—an obvious attempt to intimidate and avoid accountability. When challenged, they backed down, but the tactic did not go unnoticed.

⚠️ Know Your Rights: Unless your lease explicitly states otherwise, a landlord cannot require you to communicate through their attorney to have maintenance or safety concerns addressed. You are fully within your rights to contact management directly regarding repairs, habitability, and health hazards.