No Hot Water, No Notice, No Respect

They think we are all alone, that we have no options.

THIS IS A LIE THEY WANT YOU TO BELIEVE



For nearly half a year now we have all been mistreated and left without basic living conditions.

From the lack of useable hot water, to the bugs that never go away, the management of Greenline is lacking even the basic decency to provide the residents with notice when they know basic human services are interrupted.

They moved all the trash disposal to the furthest possible place, creating a problem in disposal if trash, just for them to try and charge a fee for valet service. It it's not difficult to form the opinion it was a problem created exactly to try and fleece more money from the residents.

For months until it was made public they were double charging residents for utilities and amenities. If they did not reachout to you MAKE SURE TO CHECK YOUR STATEMENT, you might still being charged extra.

Also, they will lie. I have caught them myself stating something and going back on it totally.YOU NEED TO RECORD EVERYTHING Do not have a single conversation you don't record. This especially goes for dealing with ERICA, as again I have personally been provided an arrangement by her for her to tell me later she never would agree to that. ONLY when presented with the fact the conversation was recorded, did she honor her word.

Lastly, remember they work for you! They are hired help—nothing more, nothing less. Just as a cleaning service is contracted to maintain a home, property managers are contracted to maintain compliance and service—not to invent authority beyond what the lease permits We all have a legally binding business agreement, they are not upholding. So don't let them bully you, strong arm you, or gaslight you.

Before we go any further.



Management loves sending out notices they label as “Lease Violations.” See the latest example below—emailed directly to tenants.

Fun fact: Anything they send you via email is fair game to post publicly (just be sure to redact any personal info).

Patio and Balcony Regulations

For anything at all to be a Violation of the lease, it is REQUIRED to be stated in the signed lease, or a signed amendment.

Texas Property Code § 92.006(a) states “A landlord and a tenant may agree to the terms of a lease... except that the landlord may not require the tenant to waive any rights or exempt the landlord from any liability or duty imposed by this chapter.”

Texas Property Code § 92.0081 also provides "A landlord may not interrupt, terminate, or threaten to terminate utility service, remove a tenant’s personal property, lockout a tenant, or otherwise retaliate or penalize a tenant, except as permitted by the lease or by law."

So this means that Under Texas Property Code § 92.0081 and § 92.006(a), penalties or violations must be specifically permitted by the lease or by law. If the issue and fine aren’t listed in your lease, they are not enforceable.

My lease (at least in my case) does mention keeping patios limited to furniture and live plants—which isn’t unreasonable. We all want a nicer community. However, the lease does not authorize fines for violations of this clause. If a penalty wasn’t clearly included and agreed to in the signed lease or a formal amendment, it is not an enforceable lease violation.

Did You Know

7 Days not 7 months

Under Texas Property Code §92.056(d)the state sets expectations on repair times. "For purposes of Subsection (b)(3) or (4), in determining whether a period of time is a reasonable time to repair or remedy a condition, there is a rebuttable presumption that seven days is a reasonable time. To rebut that presumption, the date on which the landlord received the tenant’s notice, the severity and nature of the condition, and the reasonable availability of materials and labor and of utilities from a utility company must be considered."

What does this mean?

So, while the law doesn't guarantee a 7-day repair window, it sets that as the standard unless the landlord can prove otherwise.

No Hot Water

What can you do?

Disclaimer: Nothing presented here is intended to be legal advice. Please consult with an attorney before making any legal decisions.



Failure of a landlord to provide basic needs can be cause to terminate a lease, but there is a process that must be followed including but not limited to legal notices being presented.

It’s a complicated process, and honestly, if they’re as shady as they seem, they’ll probably still try to sue you for breaking the lease—counting on you not showing up to court.



So what do we do?

First and foremost we all need to contact the City of Houston Housing & Community Development Department.

🏛️ City of Houston Housing & Community Development Department (HCD)

For broader housing complaints, including habitability concerns:

They aim to respond to complaints in writing within 15 business days.

Let the people know

Hit them where it hurts. Help people know not to move here. Leave a review.

Below is both the google reviews for the San Mario Apartments and Greenline Property Management. Go leave a review. Post pictures.

The Future

As a community, we are strong. Share your story on Google, but also use the contact form to share anything specific you think the media or legal counsel might find useful. Or hey—just use it to rant to people who are in the same boat as you.

📬 Reach out

Lastly, check back here for updates—this page will be updated as this fight continues. If you provided an email when reaching out, you’ll receive further information on how everyone can meet and address the community’s concerns together.

Update: Hot water was temporarily restored on 5/22/25, but residents have experienced multiple short-term “fixes” in the past that failed to last. A Google Calendar will soon be available here to track all current and past outages for full transparency and accountability. This page will remain active until consistent, reliable access to hot water—and genuine management accountability—are proven to be permanent.